Connect FAQ
Welcome to the Frequently Asked Questions page for Staff Connect. The list of questions will be regularly updated - however if your query is not covered please contact Avondale Callista Support on extension 246 or via e-mail at callista.support@avondale.edu.auHow do I log on to Staff Connect.
What software do I need to access Callista?
I am unable to log into Callista SMS / Staff Connect
I have forgotten my login details.
How many times can I attempt to login?
How do I change my password for Staff Connect
Why should I use Staff Connect?
The internet explorer window opens and closes when I try to log on. Why?
When should I use Callista SMS and when should I use Staff Connect?
Where can I get training for Callista?
No students are showing up in my Unit Class List but I know there are students enrolled.
Is a Unit Code search case sensitive?
How do I log on to Staff Connect.
| 1. | Go to the Avondale website |
| 2. | Click on Staff, and then Staff Connect OR go to https://staff.connect.avondale.edu.au/ |
| 3. | Enter your normal computer username and your Callista password then select Login |
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What software do I need to access Callista?
- PC: Windows XP with browser Microsoft Internet Explorer Version 7.0 +
- Macintosh: MAC OSX 10.4.31 with either Safari 3.0.4 or Firefox 2.0.0.11 browser
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I am unable to log into Callista SMS / Staff Connect
All users of the production Callista SMS and Staff Connect require proper training as well as a Callista User ID and password before they can access this system.
To obtain your User ID and password you must undergo appropriate training and then forward a completed, signed Callista Access Request form to Callista Support. You will receive an email with details of how to log in, including your default password. To log in see : 'How do I log on' above.
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I have forgotten my login details.
To have your password reset, please contact Avondale Callista Support on extension 246 or via e-mail at callista.support@avondale.edu.au, providing your username and Staff ID number.
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How many times can I attempt to login?
Staff Connect and Callista Forms will allow three incorrect login attempts after which your account will be locked preventing you from logging in. To have your password reset and your account unlocked, contact Callista Support. (see above)
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How do I change my password for Staff Connect
You use the same User ID and password for both Callista SMS and Staff Connect. To change your password you must log into Callista Forms and follow these steps:
| 1. | Go to the 'Action' menu. |
| 2. | Select: Change Password |
| 3. | Enter old password |
| 4. | Enter new password |
| 5. | Re-enter new password |
| 6. | Select [OK] |
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Why should I use Staff Connect?
Staff Connect provides staff the ability to:
- find contact details for students
- look up information about what course(s) and units a student is taking
- look up student academic progress information to assist with student advisement
- download up-to-date class lists throughout a teaching period
- upload results at the end of a teaching period
- view information on a student's enrolment and progression
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The internet explorer window opens and closes when I try to log on. Why?
Your computer may be configured to block pop-ups. All College-owned computers are already configured to allow pop-ups when using Callista Connect. You will need to disable any pop-up blocking software which has been installed on your personal machine that you use to access Staff Connect. You may wish to do a web search to learn about this or you may require assistance from ITS support.
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When should I use Callista SMS and when should I use Staff Connect?
Staff Connect is designed for viewing information and running reports, lists, and labels. Callista SMS is designed for inputting and editing information such as admission and enrolment etc. Callista SMS is also used for running specialised reports and executing specialised jobs. In general - use Staff Connect to view and gather information and Callista SMS to input and change information.
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Where can I get training for Callista?
Callista training courses are available. Check with Callista Support on extension 246 (or 4980 2246) or via e-mail at callista.support@avondale.edu.au
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No students are showing up in my Unit Class List but I know there are students enrolled.
Class list search requires the correct Unit code, Academic Period and Teaching Period before it will return a successful result. If you don't have the correct unit code handy, perform a Unit Search using the unit title to check the 'Unit Code'.
Class list reports, by default, will only return students who are currently enrolled in the unit. Use the other check boxes in the 'Unit Attempt Status' line to widen your list, for example, prior to the beginning of a teaching period, you should tick 'Unconfirmed' as well, to get a more 'complete' list of students in that unit.
A quick way to clear the selection form for a unit class list search it to click on 'student search' under the Staff Connect menu and then back to the 'Unit class list'.
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Is a Unit Code search case sensitive?
No - data entered into a unit code search will automatically be converted to upper case.
